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Payment
We accept payments by: Credit or Debit Card, simply call one of our sales team on 07775585419 Monday - Friday 9am - 5.00pm.
We also accept payments by Paypal, Postal Orders, Cheques and Bank Transfers. Once we have cleared funds we will make swift
arrangements for delivery.
Multiple purchases. Most of the time we are able to offer a postage discount when more than one item is purchased. To be
sure you pay the correct amount, once you have made your purchases, simply click "request a total from seller" and we will
send you a combined invoice with the reduced p&p.
Checkout - Please be sure to go through Roman cart checkout, listing your required delivery address and ensuring that we
have a contact telephone number for delivery. This is the address we will ship to.
Delivery
We are committed to your satisfaction, we inspect every item prior to dispatch to ensure that it reaches our own high standard
of quality, and that you receive the item as described. We normally dispatch items 2-3 working days after cleared payments
(Unless otherwise stated)
Dispatched using Parcel Companies Recorded Deliveries. This service means that most items are delivered 1 - 2 business
days after dispatch.
When applicable, we will provide you via email any online tracking available and an indication of what day you can expect
your delivery, this of course is subject to delivery companies services of which we have no control over.
Our packaging and postage charges reflect the cost of packaging materials and the costs of our time preparing your item
for dispatch and reasonable delivery costs.
Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible.
Please allow extra time for clearance if you are paying by cheque.
Collections: We welcome collections by appointment only, Mondays - Fridays 9.00am - 5.00pm .
Returns
We take great pride in our individual customer service and in the unlikely event that you are dissatisfied with your purchases
from ourselves, you may of course cancel / return your order for any reason within 7 working days of your order being delivered.
We will refund your money within 7 days of cancellation, providing we are in receipt of the returned goods, un-used, in
a re-saleable condition and in their original packaging. Orders are collected on this website to be shipped asap hence, if
goods have been dispatched prior to your cancellation, we cannot reinburse any of the delivery/collection costs.
Faulty returns - we cannot refund postage costs unless the item is faulty and has been signed for as "damaged" on receipt.
CARAS PRIVACY POLICY
What information do we collect?
We collect information from you when you place an order.
When
ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address,
phone number or credit card information. You may, however, visit our site anonymously.
What do we use your
information for?
Any of the information we collect from you may be used in one of the following ways:
•
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company
for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or
service requested.
How do we protect your information? We implement a variety of security measures to maintain
the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit
information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers
database only to be accessible by those authorized with special access rights to such systems, and are required to�keep
the information confidential. After a transaction, your private information (credit cards, social security numbers,
financials, etc.) will not be stored on our servers. Do we use cookies? Yes (Cookies are small
files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that
enables the sites or service providers systems to recognize your browser and capture and remember certain information We
use cookies to help us remember and process the items in your shopping cart. If you prefer, you can choose to have
your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.
Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place
orders over the telephone. Do we disclose any information to outside parties? We do not sell,
trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third
parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree
to keep this information confidential. We may also release your information when we believe release is appropriate to comply
with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable
visitor information may be provided to other parties for marketing, advertising, or other uses. Your Consent
By using our site, you consent to our online privacy policy. Changes to our Privacy Policy If we decide to change our privacy policy, we will update
the Privacy Policy modification date below. Contacting Us If there are any questions regarding
this privacy policy you may contact us using the information below. www.caras-ornamentals.com 113b Fauld Industrial
Estate,Fauld Lane,Tutbury,BoT, Staffs,DE13 9HR Staffs DE13 9HR England nigel.morley@caras-ornamentals.com 07775585419
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